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icon22 Tenant FAQs


How do I report a maintenance item?
For non-urgent maintenance items please submit a work order request to the office Monday-Friday 8:00 a.m. to 4:00 p.m. For police or fire emergencies, dial 911 before calling us.

Can I be charged for maintenance at the property?
Yes, if the maintenance issue is determined to have occurred because of your fault or neglect, you will be responsible for the costs associated with the repair. A good example is not changing the air filters. If you report an HVAC issue and the technician determines that you have not been changing the air filter on a monthly basis, you will be responsible for the maintenance cost. Another example is a child inserting a toy into the toilet and reporting a backed up toilet.

Can I sub-lease the property?
Sub-leasing is strictly prohibited under your lease agreement.

Can I rent a steam cleaner and clean the carpets myself when I move out?
No. Your rental agreement states that all carpets must be professionally cleaned.

Can I get a pet after move-in?
Generally yes, however, you must contact our office prior to placing the pet into the property. We will then obtain approval from the owner of the property and determine if a pet is allowed under HOA regulations. There will be a $350.00 non-refundable pet fee that must be paid immediately after approval. Furthermore, an addendum to the lease will be required.

When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in our office in writing on or before the first of the month. Most leases require a minimum 30-day notice and run for a full monthly period.

I am an excellent resident and take good care of the home. Can you waive my late charges?
No. We do not waive late charges. Fair Housing laws require that we treat our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges equally, for everyone.